Overview

Our return and exchange policy is valid for 30 days. If 30 days have passed since purchase, unfortunately we cannot offer a full refund or exchange.

To be eligible for a refund, your product must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of goods are exempt from the return option. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Other non-refundable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care products

We need proof of purchase or proof of purchase receipt to complete your exchange.

Please do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

  • Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our fault.
  • Any item that is returned more than 30 days after delivery

Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your return.

If your request is approved, your refund will be processed and the credit will be automatically credited to your credit card or original payment method within a certain number of days.

Undelivered or delayed refunds

If you have not yet received your refund, please double check your bank account first.

Then contact your credit card, it may take some time before your refund is officially credited.

Next, contact your bank. There is usually some processing time before the refund is credited.

If you have done all of the above and still have not received your refund, please contact us at {email address}.

Items in action

Only items at regular price can be returned. Discounted items cannot be returned.

We only replace items if they are defective or damaged. If you need to exchange for the same item, please email us at {email address} and send your item to: {physical address}.

If the item was marked as a gift at the time of purchase and was sent directly to you, you will receive a credit worth the value of your return. A gift voucher will be sent to you upon receipt of your return.

If the item was not marked as a donation at the time of purchase, or if the donor sent the order to their address to be donated to you at a later date, we will return the money to the donor and they will know about your returned item.

To return your product, you should send it to {physical address}.

You will be responsible for paying your own shipping costs when you return your goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it will take for the exchanged product to arrive may vary.

If you are returning more expensive items, you may consider using a tracked shipping service or purchasing insurance for shipping. We do not guarantee that we will receive your returned item.

Contact us at {email} for questions regarding refunds and returns.