General Terms and Conditions

I. Basic Provisions

1. These terms and conditions govern the rights and obligations between the seller and the buyer in the context of a purchase from the Calm Bees Down online shop. The Seller's business name is Isle s. r. o., with registered office at Doležalova 3424/15C, 821 04 Bratislava-Ružinov, ID No.: 56 407 114.
   Contact details:
   Email: info@calmbeesdown.sk
   Phone number: +421949091382
   Website: calmbeesdown.sk (hereinafter referred to as the "Seller")
2. These terms and conditions regulate the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside his/her business activity as a consumer or within his/her business activity (hereinafter referred to as: " buyer ") through a web interface located on a website accessible at..... (hereinafter referred to as the " online shop ").
3. The provisions of the terms and conditions are an integral part of the purchase contract. Any deviating provisions in the purchase contract shall prevail over the provisions of these terms and conditions.
4. These terms and conditions and the purchase contract are concluded in Slovak language.

II. Information on goods and prices

1. Information about the goods, including the prices of the individual goods and their main characteristics are listed in the catalogue of the online store for the individual goods. The prices of the goods are inclusive of value added tax, all related charges and the cost of returning the goods if they cannot, by their nature, be returned by the usual postal method. The prices of the goods remain valid for the period during which they are displayed in the online shop. This provision does not preclude the conclusion of a contract of sale on individually agreed terms.

2. All presentation of the goods placed in the catalogue of the online store is of an informative nature and the seller is not obliged to conclude a contract of sale with regard to these goods. 

3. Information on the costs associated with the packaging and delivery of goods is published in the online shop. The information on the costs associated with the packaging and delivery of the goods listed in the online shop is valid only in cases where the goods are delivered within the territory of the Slovak Republic.

4. Any discounts on the purchase price of the goods cannot be combined with each other, unless otherwise agreed between the Seller and the Buyer.

III. Order and conclusion of the purchase contract

1. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.

2. The buyer orders the goods in the following ways:

• via your customer account if you have previously registered with the online shop,
• by filling in the order form without registration.

3. When placing an order, the buyer chooses the goods, the number of pieces of goods, the method of payment and delivery.

4. Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking....... The information provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's acknowledgement that he has read these terms and conditions.

5. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer at the time of ordering. This confirmation is automatic and shall not be deemed to constitute the conclusion of a contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded only after the seller has received the order. Notification of receipt of the order is delivered to the buyer's email address. / Immediately upon receipt of the order, the Seller sends the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation shall be deemed to be the conclusion of the contract. The confirmation shall be accompanied by the Seller's current terms and conditions. The purchase contract is concluded by the confirmation of the order by the Seller to the Buyer's email address.

6. In the event that any of the requirements stated in the order cannot be fulfilled by the Seller, the Seller will send the Buyer an amended offer to his email address. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of the acceptance of this offer to the Seller at his email address specified in these Terms and Conditions.

7. All orders accepted by the Seller are binding. The Buyer may cancel an order unless the Buyer receives notice of the Seller's acceptance of the order. The Buyer may cancel an order by telephoning the telephone number or email of the Seller set out in these terms and conditions.

8. In the event that there is an obvious technical error on the part of the Seller in the indication of the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this completely obviously erroneous price even if the Buyer has been sent an automatic confirmation of receipt of the order according to these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address.

IV. Customer account

1. Based on the buyer's registration made in the online shop, the buyer can access his customer account. From his customer account, the buyer can order goods. The Buyer may order goods without registration.

2. When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account when making any changes to it. The data provided by the Buyer in the customer account and when ordering goods shall be deemed correct by the Seller.

3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The Seller shall not be liable for any misuse of the customer account by third parties.

4. The Buyer is not entitled to allow third parties to use the customer account.

5. The Seller may terminate the user account, especially in the event that the Buyer does not use his/her user account for a longer period of time or in the event that the Buyer breaches his/her obligations under the Purchase Contract and these Terms and Conditions.

6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of hardware and software equipment of third parties.

V. Payment terms and delivery of goods

1. The price of the goods and any costs associated with the delivery of the goods under the contract of sale may be paid by the buyer in the following ways:

• by wire transfer to the Seller's bank account No. SK27 7500 0000 0040 3452 2112, held at Československá obchodná banka, a. s.
• cash on delivery upon delivery of the goods,
• in cash or by credit card when collecting parcels in person

2. Together with the purchase price, the Buyer is obliged to pay the Seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the delivery of the goods.

3. In case of cash payment, the purchase price is payable upon receipt of the goods. In case of non-cash payment, the purchase price is due within 14 days.

4. In the case of payment through a payment gateway, the Buyer shall follow the instructions of the relevant electronic payment provider.

5. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.

6. The Seller does not require any deposit or other similar payment from the Buyer in advance. Payment of the purchase price before shipment of the goods is not a deposit.

7. According to the Act on sales records, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of technical failure, then within 48 hours at the latest.

8. The goods are delivered to the buyer:

• to the address specified by the buyer in the order
• via the dispatch office to the address of the dispatch office designated by the buyer,

9. The choice of delivery method is made during the ordering process.

10. The cost of delivery of the goods depending on the method of shipment and receipt of the goods is specified in the Buyer's order and in the Seller's order confirmation. In the event that the method of delivery is arranged at the Buyer's specific request, the Buyer shall bear the risk and any additional costs associated with this method of delivery.

11. If the Seller is obliged under the Purchase Contract to deliver the Goods to the place specified by the Buyer in the Order, the Buyer is obliged to take delivery of the Goods upon delivery. In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

12. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects to immediately notify the carrier. In the event of encountering any damage to the packaging indicative of tampering, the Buyer may not accept the shipment from the carrier.

13. The Seller shall issue a tax document - invoice to the Buyer. The tax document is sent to the Buyer's email address./The tax document is attached to the delivered goods.

14. The buyer acquires the ownership right to the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods shall pass to the buyer at the moment of acceptance of the goods or at the moment when the buyer was obliged to accept the goods but failed to do so in breach of the contract of sale.

VI. Withdrawal from the contract

1. A buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.

2. The withdrawal period is 14 days

• from the date of receipt of the goods,
• from the date of acceptance of the last delivery of the goods, if the subject-matter of the contract is several types of goods or the delivery of several parts
• from the date of acceptance of the first delivery of the goods, if the subject of the contract is a regular recurring delivery of goods.

3. The buyer may not withdraw from the contract of sale: 

• the provision of services, if they have been performed with his prior express consent before the expiry of the withdrawal period and the seller has notified the buyer before the conclusion of the contract that he has no right to withdraw from the contract in such a case,
• for the supply of goods or services whose price depends on the fluctuations of the financial market independently of the will of the seller, which may occur during the withdrawal period,
• for the delivery of alcoholic beverages which can only be delivered after a period of thirty days and the price of which depends on financial market fluctuations independent of the will of the seller,
• on the delivery of goods that have been modified according to the wishes of the buyer or for his person,
• the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery,
• delivery of goods in closed packaging, which the buyer has removed from the packaging and for hygienic reasons it cannot be returned,
• the delivery of an audio or visual recording or computer program if it has damaged its original packaging,
• delivery of newspapers, periodicals or magazines,
• delivery of digital content, unless it has been delivered on a tangible medium and has been delivered with the prior express consent of the buyer before the expiry of the withdrawal period and the seller has notified the buyer prior to the conclusion of the contract that in this case he has no right to withdraw from the contract,
• in other cases specified in § 1837 of the Civil Code.

4. In order to comply with the withdrawal period, the buyer must send a withdrawal statement within the withdrawal period.

5. To withdraw from the contract of sale, the buyer can use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal from the Purchase Contract to the email or delivery address of the Seller specified in these Terms and Conditions. The Seller shall promptly acknowledge receipt of the form to the Buyer.

6. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract to the seller. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned due to their nature by the usual postal route.

7. If the Buyer withdraws from the Contract, the Seller shall immediately, but no later than 14 days after withdrawal from the Contract, return to the Buyer all monies, including delivery costs, received from the Buyer in the same manner. The Seller shall only reimburse the Buyer in any other way if the Buyer agrees to do so and if no additional costs are incurred.

8. If the Buyer has chosen a delivery method other than the cheapest method of delivery offered by the Seller, the Seller shall reimburse the Buyer for the cost of delivery of the Goods in the amount corresponding to the cheapest method of delivery offered.

9. If the Buyer withdraws from the Purchase Contract, the Seller shall not be obliged to return the received funds to the Buyer before the Buyer has handed over the goods to the Seller or proved that he has sent the goods to the Seller.

10. The goods must be returned by the Buyer to the Seller undamaged, unworn and unsoiled and, if possible, in the original packaging. The Seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.

11. The Seller shall be entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall refund all monies, including delivery costs, received from the Buyer under the contract in the same manner or in the manner specified by the Buyer, as the case may be, within 14 days of the notice of withdrawal from the contract of sale.

VII. Rights from defective performance

1. The Seller shall be liable to the Buyer that the Goods are free from defects upon receipt.

• the goods have the characteristics which the parties have agreed and, in the absence of agreement, have those characteristics which the seller or the manufacturer has described or which the buyer has come to expect in view of the nature of the goods and on the basis of the advertising carried out by them,
• the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,
• the goods correspond in quality or workmanship to the agreed sample or specimen, if the quality or workmanship has been determined according to the agreed sample or specimen,
• the goods in the appropriate quantity, measure or weight; and
• the goods comply with legal requirements.

2. If a defect becomes apparent within six months of the Buyer's receipt of the goods, the goods shall be deemed to have been defective upon receipt. The buyer is entitled to claim the right of a defect that occurs in consumer goods within twenty-four months of receipt. This provision shall not apply in the case of goods sold at a lower price to a defect for which the lower price was agreed, to wear and tear caused by the normal use of the goods, in the case of second-hand goods to a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or if this is apparent from the nature of the goods.

3. In the event of a defect, the Buyer may submit a claim to the Seller and demand:

• exchange for new goods,
• repair of goods,
• a reasonable discount on the purchase price,
• withdraw from the contract.

4. The buyer has the right to withdraw from the contract,

• if the goods have a material defect,
• if he cannot use the item properly due to the recurrence of the defect or defects after repair,
• in the event of a large number of defects.

5. The Seller is obliged to accept the claim in any establishment where the acceptance of the claim is possible, possibly also in the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the complaint and what method of handling the complaint the Buyer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the complaint.

6. The Seller or his authorized employee shall decide on the complaint immediately, in complex cases within three working days. This time limit shall not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be dealt with immediately, at the latest within 30 days from the date of the complaint, unless the Seller agrees with the Buyer on a longer period of time. The expiry of this time limit shall be deemed to be a material breach of contract and the buyer shall have the right to withdraw from the purchase contract. The moment of claim is considered to be the moment when the buyer's expression of intent (exercise of the right of defective performance) reaches the seller.

7. The Seller shall inform the Buyer in writing of the outcome of the complaint.

8. The right from defective performance does not belong to the buyer, if the buyer knew before taking over the thing that the thing has a defect, or if the buyer caused the defect himself.

9. In the event of a legitimate claim, the Buyer is entitled to compensation for the costs reasonably incurred in connection with the claim. The Buyer may exercise this right with the Seller within one month after the expiry of the warranty period.

10. The buyer has the choice of the method of complaint.

11. The rights and obligations of the contracting parties with regard to the rights of defective performance shall be governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll. on Consumer Protection.

12. Other rights and obligations of the parties related to the Seller's liability for defects shall be regulated by the Seller's Complaints Regulations.

VIII. Delivery

1. The Parties may deliver all written correspondence to each other by electronic mail.

2. The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

XI. Out-of-court dispute resolution

1. The Czech Trade Inspection Authority (Česká obchodná inspekcija), based at Štěpánska 567/15, 120 00 Prague 2, ID No.: 000 20 869, Internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising out of a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer under the Purchase Contract.

2. the European Consumer Centre Czech Republic, with registered office at Štěpánska 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the Regulation on online dispute resolution for consumer disputes).

3. The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade authority. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No 634/1992 Coll. on Consumer Protection within the defined scope.

X. Final Provisions

1. All arrangements between the Seller and the Buyer shall be governed by the laws of the Slovak Republic. If the relationship established by the contract of sale contains an international element, then the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the consumer's rights under generally binding legislation.

2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the permission of the Seller.

4. The Seller shall not be liable for errors resulting from third party interference with the online store or from its use in a manner contrary to its intended use. store or its parts or software equipment in a manner contrary to its intended use or purpose.

5. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 (2) of the Civil Code.

6. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.

7. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

8. A sample withdrawal form is attached to the terms and conditions.

These terms and conditions shall come into force on the date of